COO expertise = operational excellence
The right Chief Operating Officer can add value at any stage of a venture's journey, and partner with you for long-term growth. An experienced, agile and resilient venture COO that can help your business scale and operate more efficiently.
Do I even need a COO?
As a founder/founders, ask yourself:
Is the venture preparing for growth equity or scaling based on funding?
Am I stuck in operational tasks instead of selling, building, and refining our equity story?
Am I managing too many tasks reactively rather than strategically?
Am I open to a C-level partner who challenges the vision and offers solutions?
Does the team need better structure, KPIs, a scaling vision, and strong operational leadership?
Yes? Book a call.
COO delivery track record examples
Scaling and structure
- Took a legacy production support team and scaled it 5x, creating a c.30-person 1st, 2nd level support model, improved business ops/transaction reconciliation
- Partnered with Business Development to design / implement a new Client Service Desk to integrate with production support team. Results: better response times to issues and improved customer experience / better upselling process
- Implemented a SteerCo structure with more robust decision-making and better leadership challenge
Efficiency, costs and growth
- Reduced net operating costs by c.35% in response to challenging market conditions
- Part of leadership team scaling a VC-backed venture from c.65 to c.150 employees (during Covid)
- Mapped out a new data model, creating data linkage of client, sales channel and operational support fields. Goal: produce a future state mapping for improved metric analysis and more meaningful sales/revenue generation targets
Execution optimization
- Created / led enterprise-level incident management structure, improving incident capture, reducing repeat incidents, and enhancing cross-team collaboration.
- Oversaw team restructurings, ensuring full HR and employment compliance.
- Built an enterprise-level risk framework in a regulated entity, covering assessment, remediation, and compliance-aligned reporting. Built team to support ongoing execution.